About 2 years ago I bought a HP Pavilion 6000 series. It was a brand new model, competitively priced and with lots of good specifications. However, very soon small problems started to creep in (like battery problems and poor Wifi reception). The problems went and came back, but were mostly just small nuisances. Then a couple of days before the warranty ran out, my wireless connection completely refused to work.
I contacted HP and they send me a BOIS Update. This did not help me, so they replaced the motherboard. At that moment (one year ago) I was impressed by their support. But no longer, since I found out the truth about what really happened. Because last week my laptop broke down completely. After switching it on, there are three loud beeps and the computer just fails to boot up. HP refuse to help me without first buying an extended warranty (the warranty ran out about 2 months ago). They offer to replace the motherboard, but it will cost about 350 euro.
I surfed a bit around on the internet, and found out what is really the problem. The Pavilion 6000 and 9000 series apparently suffer from an overheating problem, which often affects the wireless adapter first, but if you keep on using it, also attacks other parts of your computer. The BIOS fix that they first suggested, only changes the way the fan cools the computer.
HP has been getting loads of complaints from customers, but instead of admitting that the overheating is the reason why the mother boards are getting fried, they try to keep us happy with offering BIOS fixes.
I hope there is still a way to recuperate all the data on my hard drive, because it contains some of the nicest pictures I took recently.
So now I'm also looking for a new laptop, preferably one that won't die on me after 2 years. Any suggestions?
